It is our practice to keep principals fully updated of ETAs, berth availability, tides, berthing prospects, and any other potential delays which could affect a vessel’s port call. 

Owners’ requirements are logged in as they are received, and scheduled to best utilize the vessel’s time in port. Ship owners and the vessel master are advised of shore restrictions on deliveries prior to arrival to help determine any additional expense. Upon arrival, the master and owners are provided a detailed summary of ship’s spares deliveries and other owner-related activities. 

The assigned agent makes at least one call per day at shipside on working vessels, and communicates daily with the terminal or stevedores to assure the best cooperation between shore and ship. 

Principals are provided detailed daily operational updates. Special issues or potential problems are swiftly brought to the attention of appropriate parties to effect quick resolution. 

Statements of Facts are prepared by the agent, and are presented to the master in a timely manner for review and signing prior to the vessel’s departure. Departure details and cargo operation documents are scanned into PDF files, and timely delivered to principals via e-mail or other medium as instructed. 

Initial voyage accounting information is available via e-mail within 10 days of sailing. Preliminary (or final) voyage disbursement billings are rendered between 21 to 30 days from date of sailing, and are sent via international courier.