NAVA’s tradition of providing its customers with superior performance and service has been a successful part of our operating philosophy since our inception. We instill in our staff the professionalism, dedication and fairness we believe is essential to do the job right. Our primary objective is to establish and to practice only the highest standards of superior performance and exceptional service. To that end, we are committed to utilizing every tested, true resource available, and whatever time needed to make our customer’s operations successful.

It takes many things to create a quality operation, but the process usually begins with an experienced professional. The next critical element is time. The agent must be able to allocate sufficient time to properly cover each vessel’s operation. Then there’s the good will of the terminals, stevedores, and vendors, which enables an agent to perform more effectively. The final component is technical infrastructure. The better the tools, the more efficiently the agent can keep up with the minute details that make the difference between satisfactory performance and exceptional execution.

NAVA practices a team approach to our customers’ port calls. Depending upon vessel needs, operational duties for each call are divided among three to four experienced agents, each focusing on a single aspect. By devoting more resources to each job, NAVA agents are free to better concentrate on the details. This specialization also allows our agents more time to develop strong relationships with key people in each port operation, thus enhancing overall port performance. Coordinating this kind of detailed tasking is made possible by a dedicated, advanced agency monitoring software package – just one of many superior tools NAVA employs to ensure consistent high-quality results.

NAVA is proud of its tradition of providing professional, experienced teams to serve its customers’ best interests, a tradition we’re honored to carry on. We will continue our policy of selecting and using the most reliable, sophisticated, innovative equipment and software to maintain the most efficient, effective agency staff available.