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The technology available to the marine industry is constantly improving, allowing agencies to provide far more information and faster response times than ever before possible. Along with these increased capabilities, customers' expectations, and what they require of an agent, have also changed. Meeting these new expectations requires not only the experience of a seasoned agent, but also the technical expertise of the latest generation. At NAVA, we merge the talents of each, giving us the tools to assure maximum efficiency and quality.
At NAVA, we provide faster, more accurate, and more detailed information about the ports we serve than is available from any other single source. We also offer vessel tracking and updating services second to none in the U.S.
NAVA’s coordinators are trained and certified on DockOffice© , an ISO-friendly, standardized vessel-agency management system designed specifically for controlling & expediting a wide spectrum of day–to-day agency operations. Armed with DockOffice©, our coordinators are able to maintain a sharper eye in protecting our customers' interests.
NAVA’s operations representatives are experienced professionals, equipped with the most advanced tools available for evaluating and reporting on a vessel’s progress. NAVA employs a boarding team approach, generally assigning at least two agents, supported by a shore-based vessel coordinator, to each vessel.
NAVA also employs the services of its affiliate, Marine Outsourcing Services, Inc., which offers software, marine consulting, and a variety of other marine-related outsource services to owners and agents throughout the U.S. This partnership permits us the greater flexibility and resources needed to best serve the many needs of our customers.
Through its offices, affiliates, and associates, NAVA offers its customers the advantage of a reliable, recognizable, standard of superior service and performance for all their ports and all their needs. Call us today for more information! |